Once the information and data required for the analysis has been gathered from the client and/or family (among them, name, phone number, postal and electronic addresses), our geneticists will propose the more adequate molecular diagnosis approach for the case and issue a formal offer, comprising prices and a timeframe. This offer should be signed by the client and sent back in acceptance of the conditions prior to sending any sample. This signed offer will be considered a commitment from both parts: OrigoGEN, to provide the diagnosis within the proposed timeframe and total costs, together with the inherent genetic counselling; and the client, to pay the invoice for this service.

The invoice will be issued once the results have been obtained but before the informative meeting to deliver the molecular diagnosis and perform any genetic counselling. The payment should be made effective by bank transfer to an account number provided in the invoice.